Return & Refund Policy

At Lillie’s Natural Roots, we take great pride in the quality and care behind our handcrafted products. Due to the hygienic and personal care nature of our items, all sales are final.

No Returns or Refunds

For the safety and well-being of all our customers, we do not accept returns, exchanges, or offer refunds on any products once they have been shipped. This policy ensures that every item you receive is fresh, unused, and uncompromised.

Damaged or Incorrect Orders

If your item arrives damaged or if you received the wrong item, please contact us within 3 days of delivery at info@lilliesnaturalroots.com with your order number and a photo of the issue. We’ll make it right as quickly as possible.

Thank you for understanding and supporting a small business committed to quality, safety, and integrity.